Deliveries and Returns
Deliveries and Returns
We understand how uncertain it can be when deciding to purchase a piece of art online. That’s why we have a commitment to making it as easy as possible with a non-quibble & simple delivery and returns policy to help give you complete peace of mind. Delivery in the UK
All UK orders include FREE DELIVERY and are despatched fully insured against damage in transit. Your artwork will arrive in sturdy cardboard packaging on a next day courier service that operates Monday to Friday, between 9am and 5.30pm.
We aim to deliver unframed orders within 7 working days, stock permitting. If we are out of stock of your item or need to get it framed, we will contact you immediately. Please allow up to 14 days for framed orders to arrive with you.
When we despatch your order, we will send you an email the day before. Don’t worry if you’re not in to receive it, our friendly couriers will leave you a message on how to contact them for re-delivery.
If you have a special delivery date you need us to work to, please get in touch, we will always do our best to accommodate.
International Shipping
Whitehorse team consists of professionals who specialise in fine art installation and international shipping logistics. Check out our five-star reviews and the feedback from our overseas customers to see that we have expertise in creating top-quality, custom-fitted art crates for protecting valuable works during worldwide distribution.
All international orders over £800 include FREE DELIVERY. Orders below this value will incur a delivery charge. International orders will be delivered to you in sturdy handmade crate and be fully insured against damage in transit.
We aim to deliver unframed international orders to you within 10 working days, stock permitting. If we are out of stock of your item, we will contact you immediately. Please allow up to 16 days for framed orders.
Returning an item
If you would like to return your order for any reason, please contact us by email at sales@whitehorsegallery.co.uk explaining your reason for the return. We will then liaise personally with you for a simple and successful return.
We can only process a full refund if the art arrives back to us in a re-saleable condition. The cost of re-packing and returning the item will be your responsibility and we advise you to use a signed for insured courier service as you will still be liable for the cost of the art if it is lost or damaged in transit. Please note that any custom pieces cannot be refunded.
Upon receipt of the returned item in a re-saleable condition, we will process your refund within 2 days of return.
If we are unable to forefil your order due to unfornseen circustances and have to issue a refund it will take between 7 – 10 working days to clear back into your account.
If you have any other questions about delivery or returns, please do not hesitate to get in touch.
